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The Check-In Process
What will be reviewed during check-in?
How long does it take to check-in to the hotel?
My dog is attending All Day Play Plus, when should I get to the hotel?
Can I walk my pet back to their room?
Personal Belongings + Personalized Care
What if my dog does not play well with others during their stay?
My pet has medications that they need, do you administer medications?
Can I bring bedding from home?
Can I bring toys?
Can you heat/freeze my dog’s food prior to serving?
Do you offer food? Can I bring my own food from home?
Do you save food left in bowls that isn't eaten during mealtime?
When will they be fed?
Getting Started
What is included in the boarding rate for my dog?
When does Wag Hotels open and close?
What are the vaccination requirements?
What can I expect at dog daycare?
Can I tour the hotel?
How do you determine which dogs will do well together in a playgroup?
Making A Reservation
How do I create an account?
How do I add my pet(s) to my profile?
How do I make a reservation?
Special Circumstances
Do you accept “dog aggressive” dogs?
Do you accept “human aggressive” dogs?
What to Expect While You're Away
What time do your strolls happen?
Can I watch my pet on camera?
Can I add-on an extra service during my pet's stay?
May I check in on my pet, while I am away?
Other
How do I get the Wag Hotels app?
Do you offer corporate discounts?
How do I unsubscribe from emails?
How do I enroll in the monthly membership program?
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